Your privacy matters.

1. Scope

This Privacy Policy applies to www.the-aesthetic-lab.com and the website features operated for The Aesthetic Lab. It does not replace the privacy notices or consent forms provided when you become a patient.

2. Information we collect

Depending on how you use the site, we may collect:

• Contact information, such as your name, email address, telephone number, and the content of a question or message.
• Appointment and transaction information you submit through our booking, payment, or financing partners.
• Technical information such as IP address, browser type, device information, referring page, pages visited, and approximate location.
• Cookie and similar technology data used to operate, secure, and understand the website.

3. How we use information

We use information to respond to inquiries, manage appointments, provide requested services, process transactions, maintain and secure the website, understand site performance, comply with legal obligations, and communicate with you when permitted.

4. Connected services

Our website uses or links to third-party services that process information under their own terms and privacy policies. These may include:

• MangoMint for webchat, booking, and practice-related communications.
• Elfsight and Instagram to display recent social content.
• Google for review links and related services.
• Cherry, Affirm, Afterpay, and Klarna for financing applications or payment plans.
• Website hosting, analytics, security, and payment service providers used to operate our business.

We encourage you to review a provider’s privacy policy before submitting information to it. Financing providers make their own credit and eligibility decisions.

5. Cookies and similar technologies

We and our service providers may use cookies, pixels, local storage, and similar technologies to enable website features, remember settings, protect against misuse, and measure engagement. Your browser may allow you to block or delete cookies, although some website features may not work as intended.

6. When we share information

We may share information with vendors that help us operate the website or deliver requested services, when you direct us to do so, to complete a transaction, or when required to comply with law, protect rights and safety, or address suspected fraud. We do not sell personal information for money.

7. Retention and security

We retain information for as long as reasonably necessary for the purposes described here, including business, clinical, legal, accounting, and security needs. We use reasonable safeguards, but no website, transmission, or storage system can be guaranteed completely secure.

8. Children

This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.

9. Your choices

You may contact us to ask about personal information you have provided through this website, request a correction, or opt out of non-essential marketing communications. Some information must be retained for legal, clinical, transaction, or security reasons. Depending on where you live, additional rights may apply.

10. Changes to this policy

We may update this policy as our services, vendors, or legal obligations change. The effective date above identifies the current version.